Right of withdrawal from agreement
The Customer who is also a Consumer, who entered into the remote contract via the Online Shop, can withdraw from the contract within 14 days without giving any reason whatsoever.
The right to withdraw from the contract is not entitled to the Consumer in the cases referred to in art. 38 of the Act of 30 May 2014 on Consumer Rights.
The deadline for the withdrawal starts on the day, on which the Customer became the owner of the goods or on which a third party indicated by him/her other than then carrier assumed the ownership of the goods. In order to meet the deadline, all that is required is to send a statement about withdrawal from the contract before the deadline.
Customers have the right to return or exchange any product within 14 days of delivery. If you wish to return your order or if you have any questions about the return process, please contact our customer service at [email protected]. Please see below for more detailed instructions and terms regarding returns.
The customer has the right to return an item if:
- The order has been cancelled according to the terms and conditions by notifying the Seller within 14 days of delivery,
- The item has not been used,
- The item is in the condition that the customer received it in, and all the parts of the product as well as the original product package and manual are included in the return shipment.
In the case of withdrawal from the contract, the contract is deemed not entered into.
In the case of withdrawal from the contract, the Customer is obliged to promptly return the purchased goods, however not later than within 14 days after withdrawal from the contract. To meet the deadline, all that is required is to send the goods before 14 days to: Czarnocki, Wawrzyniak, Jeżak Pragmatic Studio Sp.j., Marszałkowska 58, 00-545 Warsaw, Poland.
Return charges (send back charges) of the goods shall be incurred by the Customer.
The Seller shall return all payments to the Customer promptly and not later than within 14 days from the reception of the Customer’s withdrawal from the contract statement, including costs of delivery, excluding additional costs that result from the chosen way of delivery other than the cheapest, simple way of delivery offered by the Seller.
The Seller makes a return payment using the same method of payment previously used by the Customer, unless the Customer indicates a different form of return, unrelated with any costs, in the contract withdrawal statement.
The Seller can hold the return payment until the moment of receiving the returned goods or upon the delivery of proof that it has been sent, depending on which event occurs sooner.
Complaints of the product
The Customer who is the Entrepreneur is not entitled to authority under warranty for defects of the sold goods.
The Seller is responsible for physical and legal damage of the sold goods to the Customer who is the Consumer, based on the regulations specified in art. 556 and the following ones of the Civil Code.
The claim can be submitted by the Customer who is the Consumer in writing to: Czarnocki, Wawrzyniak, Jeżak Pragmatic Studio Sp.j., Marszałkowska 58, 00-545 Warsaw, Poland or via e-mail to: [email protected]
When submitting the claim, the Customer can use the customer claim form available at the website of the Online Shop, however it is not obligatory.
When submitting the claim without sing the claim form, the Customer shall at least provide the following information in the claim application:
- first name, surname, mailing details and contact data;
- information on date of concluding the contract and confirmation of its conclusion;
- information and circumstances concerning the subject of the claim, especially the type of defect and date on which it occurred;
- request about the way of reviewing the claim.
The Seller shall review and respond to the Customer’s claim promptly and not later than within 14 days since the day of its submission. If the Seller doesn’t respond within the provided period, it means that the Seller found the claim valid.
If the claim is not positively reviewed, the Customer shall be also notified whether the Seller agrees to settle the dispute outside of court. If the Seller agrees, the Customer shall be informed about the institution competent to settle the case outside of court.